Refund policy

Last updated: September 14, 2025

Final sale. No physical returns

Due to the perishable nature of our products, all sales are final. We cannot accept returns once an order has shipped. Please do not send products back to our facility; any unsolicited returns will be safely disposed of and are not refundable.

When we will replace or refund

We stand behind our cold‑chain. At our discretion, we may replace the affected items or refund the original payment method if any of the following occurs:

  1. The product arrives damaged, spoiled, or incorrect (wrong item/quantity).
  2. A shipping delay caused by our error (e.g., we dispatched late or used an ineligible service level for your destination).

Not eligible: delays due to incorrect/insufficient addresses, refused or unclaimed deliveries, recipient not available, or carrier/weather/force majeure events outside our control.

How to request help

Please notify us within 48 hours of the carrier’s delivery scan:

  1. Email support@yolo8meats.com with your order number and a brief description.
  2. Attach clear photos of:
    • Shipping label with tracking
    • Outer box and insulation,
    • Contents (all affected items), and
    • Any temperature/condition concerns.
  3. Keep the product refrigerated or frozen until we respond.

For temperature issues, earlier notice helps us investigate. If you can, contact us within 24 hours of delivery.

Important handling notes

  • Our insulated packaging with gel packs/dry ice is designed to maintain temperature for up to 96 hours under normal conditions.
  • Partial thawing can occur in transit; if items are still cold to the touch, they may be refrigerated or re‑frozen safely.
  • Dry ice: do not handle with bare hands; allow it to dissipate in a well‑ventilated area.

Order changes & cancellations

  • Before shipment: contact us as soon as possible; we’ll attempt to modify or cancel.
  • After you receive a shipping confirmation: orders are in process and cannot be changed or cancelled.

Refund method & timing

  • Approved refunds are issued to the original payment method.
  • Once processed, banks and card issuers may take 5–10 business days to post funds.
  • Shipping and handling fees are refundable only when the issue is due to our error.
  • Gift cards, promotions, and discounts are non‑refundable.

Risk of loss

Packages are shipped without signature by default to avoid delays. Risk of loss passes to the customer upon the carrier’s delivery scan. Please plan to retrieve promptly.

Need help?

  • Email: support@yolo8meats.com
  • Phone: 346 3874602
    We’re here to help and will do our best to make it right when something goes wrong.